Contact & Support

We're here whenyou need us.

Whether you have a technical issue, a billing question, or just want to explore what Pavexflow can do, here's how to reach us.

Get Help

How to reach support.

Choose the channel that works best for your situation. Most issues can be resolved in under 24 hours.

< 24hr response

Email Support

For account issues, billing questions, and technical problems. Our support team responds within one business day.

support@pavexflow.com
Self-serve

Help Center

Browse guides, tutorials, and answers to the most common questions from vendors and affiliates.

Browse Help Center

Community

Join the Pavexflow creator community. Connect with other vendors and affiliates, share strategies, and get peer support.

Join the Community
Support hours: Monday – Friday, 9am – 6pm WAT (West Africa Time). Emails received outside these hours are responded to the next business day.

Quick Answers

Common questions.

These are the most frequent support requests. Check here before emailing.

How do I reset my password?

Go to the login page and click 'Forgot Password'. Enter your registered email, and you'll receive a reset link within minutes.

My withdrawal is taking too long. What should I do?

If you completed KYC at signup, payouts typically process within one business day. If there's a delay beyond 24 hours, email support@pavexflow.com with your transaction ID.

How do I become a vendor on Pavexflow?

Sign up for a vendor account, complete your KYC verification, and you can start uploading products immediately. The free plan is available with no subscription required.

I have a partnership or press inquiry. Who do I contact?

For partnerships, integrations, and media inquiries, email us at partnerships@pavexflow.com and our business team will get back to you within 2 business days.

Didn't find what you're looking for?

Email Support

Direct Contacts

The right address for every request.

General Support

support@pavexflow.com

Account issues, billing, and technical help

Partnerships & Press

info@pavexflow.com

Integrations, media enquiries, and B2B

Legal & Compliance

help@pavexflow.com

Terms, data privacy, and compliance matters

Not signed up yet?

Join African creators already on Pavexflow.

Start selling or promoting digital products today. Free forever plan available, no credit card required.