Refund Policy

1Overview

Pavexflow Limited ("Pavexflow") is a marketplace that connects digital product vendors with buyers and affiliates. Unlike a direct-to-consumer retailer, Pavexflow does not set a single universal refund policy. Instead, each vendor configures their own refund policy when listing a product on the platform.

Every product listing clearly displays the vendor's active refund policy before the buyer completes checkout. By completing a purchase, the buyer acknowledges and accepts the refund policy displayed on that product page.

2Vendor Refund Policies

Vendors on Pavexflow choose one of three refund policy options when creating or editing a product listing. This selection is shown prominently on the product page and at checkout. Vendors are responsible for honouring the policy they have set.

3Refund Policy Types

Vendors may select one of the following three policies for each product they list:

4How to Request a Refund

If you are eligible for a refund under the vendor's stated policy, follow these steps:

1. 1

   Log into your Pavexflow account

   router to your Purchase History from your account dashboard.

2. 2

   Locate the purchase

   Find the order you wish to refund and click 'Request Refund'.

3. 3

   Submit your reason

   Provide a brief description of why you are requesting a refund. This helps vendors improve their products and assists in processing your request.

4. 4

   Await vendor response

   Vendors are notified of your request and are required to respond within 5 business days. Approved refunds are processed within the timelines described in Section 5.

5. 5

   Escalate if needed

   If a vendor does not respond within 5 business days or disputes your eligible refund, you can escalate the request to Pavexflow support at support@pavexflow.com for review.

5Processing & Timelines

Once a refund is approved, the following timelines apply:

• Refunds are returned to the original payment method used at checkout.
• Card payments: Refunds typically appear within 5–10 business days, depending on your card issuer.
• Bank transfer payments: Refunds typically process within 3–7 business days.
• Pavexflow service fees collected on the original transaction are non-refundable. The refund amount reflects the net amount received by the vendor for that transaction.
• If the original payment was made in a currency other than the refund currency, exchange rate differences may apply and are outside Pavexflow's control.

6Eligibility & Exclusions

6.1 When Refunds Are Eligible

• The vendor's product page displayed a 7-day or 30-day refund policy at the time of purchase.
• The refund request is submitted within the stated policy window.
• The request is submitted through the proper channel as described in Section 4.

6.2 When Refunds Are Not Eligible

• The vendor's product was listed as 'No Refunds' and this was clearly displayed at checkout.
• The refund window (7 or 30 days) has expired at the time of the request.
• The product has been substantially consumed, downloaded, or the course has been significantly accessed (unless the refund is due to a platform failure).
• The request is based solely on a change of mind after the product has been accessed.
• The buyer has previously received a refund for the same or similar product from the same vendor.
• The refund request appears to be part of a pattern of fraudulent refund claims.

7Platform Failures

Regardless of the vendor's stated refund policy, Pavexflow will facilitate a full refund to the buyer where a verified platform failure prevented access to a purchased product. This includes:

• Failure of the platform to deliver the purchased digital product or grant course access within 24 hours of purchase, where no system maintenance or outage was disclosed.
• Persistent inability to access a paid product due to a verified bug or technical error on Pavexflow's platform.
• A duplicate charge or billing error caused by a Pavexflow system fault.

To report a platform failure, contact support@pavexflow.com with your order ID and a description of the issue. Pavexflow will investigate and, if the failure is verified, process a full refund within 5 business days, irrespective of the vendor's policy.

8Disputes

If a refund request is disputed between a buyer and a vendor, Pavexflow will act as a neutral mediator. Both parties will be given the opportunity to provide supporting information. Pavexflow's decision following mediation is final.

Buyers who initiate a chargeback through their bank or card issuer without first attempting to resolve the dispute through Pavexflow may have their account restricted pending investigation. Chargebacks that are determined to be fraudulent or unjustified will be contested.

To initiate a formal dispute, email support@pavexflow.com with your order ID, the nature of the dispute, and any supporting evidence.

9Vendor Obligations

By listing a product on Pavexflow, vendors agree to the following obligations regarding their refund policies:

• Vendors must accurately set and honour the refund policy displayed on their product listing.
• Vendors may not change their refund policy to a more restrictive option retroactively for purchases already made under a more permissive policy.
• Vendors must respond to buyer refund requests within 5 business days.
• Vendors must not pressure, harass, or penalise buyers for making legitimate refund requests.
• Vendors who repeatedly fail to honour stated refund policies may have their accounts suspended or terminated by Pavexflow.

10Contact Us

For refund-related questions, disputes, or to report a platform failure, contact our support team: